So sorry to hear your initial experience with Flamingo didn't go so smoothly. I know sometimes it can take some time to adjust to using a new shaving system, so if you do give it another try I would suggest playing around with the angle and amount of pressure you're using. For a smoother shave, I'd suggest you try letting your Shave Gel sit on your skin for a minute or so before shaving, and shaving towards the end of your shower or bath when your skin has softened. If you're still having trouble, just reach out to help@shopflamingo.com and we'll get you taken care of right away.