FAQs

With our free shipping option, it can take about 5-8 business days for your order to arrive. We will send you a confirmation email that includes tracking information when your order ships. Orders to Alaska, Hawaii, and U.S. territories may take up to 4 weeks to arrive.

We currently fulfill orders anywhere in the U.S., including overseas territories. Unfortunately, we are unable to ship internationally at this time. Given current shipping regulations outside of our control, we can only ship Foaming Shave Gel to APO/DPO/FPO destinations via Ground.

We offer free shipping for one time orders over $30 and for subscription orders over $15. For orders that do not qualify for free shipping, Economy shipping costs $5. We also offer $20 Express (1-2 day) and $10 Standard (2-4 day) shipping options based on your location. If available, you will see these options at checkout.

Please note, Express shipping is not available for aerosol products (Foaming Shave Gel and Light Hydrating Spray)!

We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and also offer the option to check out with PayPal, Venmo, Google Pay, Apple Pay, or Shop Pay.

We try to ship orders as quickly as possible, which means we might not catch your order in time to change or cancel it. If you’ve just placed the order, text us at 888-205-9655 from 10am-4pm EST, Monday-Friday and we’ll do our best to help.

We offer a quality guarantee on all of our products. If you’re not satisfied with any product you bought from shopflamingo.com in the first 30 days, we'll provide a full refund. If your order arrives damaged, contact help@shopflamingo.com for a replacement.

If you’ve purchased Flamingo products from one of our retail partners, please reach out to their customer service team directly for assistance.

Discount codes can be applied on the check out page. If you're on your phone, make sure to click to expand the Order Summary at the top of the checkout page to be able to apply discount codes. On a desktop computer you'll see the box to apply codes to the right of the page. Paste or type in your code and press “Apply”. Easy!

We made some updates to our site in February 2024, and any accounts created prior to then need to be activated! If you're an existing customer from before Feb. 2024 (thanks for your loyalty!) please activate your account here.

If you're just having trouble remembering your password, please head to the Sign In page and click the Forgot Password? button!

If you're having trouble remembering your password or just want to reset it, please head to the Sign In page and click the Forgot Password? button!

If you've been a longtime customer (thanks for being here!) please keep in mind that we made some updates to our site in February 2024, and any accounts created prior to then need to be activated! Please activate your account here.

And of course, if you still need assistance please reach out to us anytime at help@shopflamingo.com!

If you completed the ‘Get Started’ quiz on shopflamingo.com/pages/quiz, you'll receive our Starter Set to try the Flamingo shave experience and a subscription for the Shave Refill Set. Get a feel for the products and 3 weeks after your first order was placed, we'll ship your first Shave Refill Set. Your subscription will continue automatically from there and you can edit or cancel anytime in your account.

You can cancel or modify your subscription anytime by visiting your account profile page at shopflamingo.com/account and clicking the Manage Subscription button. There, you can also add or remove products, change how often your subscription(s) ship, and skip or reschedule your next shipment.

Your card will be charged when your subscription ships. You will receive a reminder email 2 days before so you have time to modify or cancel if needed.

All of our products are vegan aside from our wax strips, which contain beeswax.

All of our products are cruelty free and have never been tested on animals.

Currently, most of our products are shipped in recyclable cardboard boxes and most of our packaging is recyclable. Check individual product packaging for guidance.

Everyone’s shave routine and rate of hair growth is unique but generally we suggest changing your blade cartridge every 6-8 uses, or when you start to feel tugging or pulling as you shave.

To keep your razor in the best shape, store it upright, preferably in a dry place away from direct shower spray. This is where our shower holders can help!

Make sure the suction cup and surface you’re sticking it to are both clean and free from debris. The smoother the surface, the better. Pro tip: add a little emollient (we like Vaseline) or a dab of water around the rim of the suction cup to help it stick, and press the suction cup to remove air as you apply it to the surface.

Hold the base of the handle with the Flamingo logo facing up. Pinch the left and right sides of the rigid plastic connector below the handle with your thumb and forefinger. Slide that connector piece away from the handle. The blade cartridge should pop off easily.

Sometimes this happens if you shake the Foaming Shave Gel canister before use. It arrives pressurized, so there’s no need to shake before using! The best way to dispense the shave gel is to gently press the nozzle and spray it into your cupped hand, then apply where you want to shave.

Wax results last up to four weeks, depending on how quickly your hair grows.

Everyone’s skin is different, so we recommend spot testing before use. Some skincare products like retinols, chemical exfoliants, alcohol based toners, and products containing ascorbic acid can increase skin’s sensitivity to wax, so stop use for a few days before waxing.

Make sure your skin is clean and dry, then pull strips slowly apart to ensure even wax distribution. Massage the strip into your skin after applying. Pull your skin taut, then pull the wax strip in the opposite direction of the hair growth quickly and close to the skin.

Each wax strip can be used for 2-4 pulls, depending on the thickness and density of your hair. Post-wax cloths are intended to be used for one waxing session; however, one cloth can be used on multiple areas of the body during the same waxing session.

We wouldn’t recommend it. Our Pubic Hair Wax Kit can be used externally on your vulva and inner thighs, but it’s not meant for internal use (translation: don’t use it on your labia and anus!).

We formulated Ingrown Spot Treatment for external use, such as underarms and the pubic area. It can also be used on your face, though we recommend doing a spot test before use since facial skin is more sensitive. Also: always use SPF, especially after an exfoliating treatment like this one!

When applied twice daily, you should start seeing results within a few days.

Exfoliation actually preps skin for better hydration. All of our body moisturizers contain white willow bark, a gentle source of salicylic acid that exfoliates for softer skin. Combining exfoliation with our products’ moisturizing ingredients gives you two skin-softening benefits in one!

We recommend applying Light Hydrating Spray while standing on a non-slippery surface, like a bath mat or towel. Hold it an inch or two away from skin and spray away! Rub in any excess with a quick swipe.

The squalane in our body moisturizers is plant-derived (we get ours from sugarcane).