So sorry to hear your initial experience with Flamingo didn't go so smoothly. Sometimes it can take some time to adjust to using a new shaving system, so if you do give it another try I would suggest playing around with the angle and amount of pressure you're using. Consistent exfoliation pre-shave can help reduce the chance for post-shave irritation and will allow your blades to perform more effectively. For a smoother shave, I suggest you try letting the shave gel sit on your skin for a minute or so before shaving, and shaving towards the end of your shower or bath when your skin has softened. If it's still not working for you, we do have a 30-day satisfaction guarantee, so just send us a note at help@shopflamingo.com and we'll get you taken care of right away!